My experience from initial evaluation to currently 1 week post-operative has been nothing less than amazing. Dr. Beamer and P.A. Barocio at the Marshall Orthopedic and Sports Center in El Dorado Hills, CA found severe damage to my right hip joint and recommended surgery. Having experienced several surgical procedures in several different hospitals in past years I was less than enthused. Preoperative paperwork was provided and any assistance I needed was provided. In one case, I needed a final blood draw which was done a week in advance but apparently not submitted to Dr. Beamer. His staff contacted me to remind me of the requirement, and when informed of the time crunch, the staff set an appointment at Marshall Hospital in order to prevent postponement. Professionalism, positivity, honestly addressing concerns, and level of care experienced there inspired increasing confidence leading to completion of surgery Dec 31, 2018.
Every member of Marshall Staff, from the surgeon, anesthesiologist, surgical staff, RN’s and MA’s, physical therapists, housekeeping, and cafeteria demonstrated courteous and respectful care, an experience that was confirmed by speaking with my post operative roommate who had been there 8 days. While this may not be consistent across all patients experiencing this surgery, my pain level was minimum, even when they took me out to try a walk.
Four months prior, I was my mother’s surgical buddy for the same procedure in a different hospital, and while satisfactory, the level of care was not the same. She has since joked with me that she was jealous! After care has been excellent as well, with RN’s checking and caring for the wound twice weekly, and physical therapy once per week.
My wife and greatest treasure will require orthroscopic knee surgery, and I am so grateful to know Dr. Beamer, his staff, Marshall Hospital, and their staff will be there for her. Any reservations and concerns I had for her treatment and recovery have been dissipated by the unbelievable care I have experienced from start to near completion of my process. Although I am aware patient experiences are subjective, I commend the professionalism, respectful, compassionate, and caring treatment received at their hands, and highly recommend their services.
James D.
