Marshall Named Top Hospital in Patient Safety and Quality Care

Digital platform Money, in partnership with national watchdog organization The Leapfrog Group, has named Marshall one of 148 top hospitals in the country for patient safety and quality care. Marshall is one of only ten hospitals in California to make the list.

Money and The Leapfrog Group surveyed more than 6,000 hospitals in the US and identified those offering the safest and highest value of care, looking at 39 criteria including:

• Safe medication ordering
• Specially trained doctors for critical patients
• Safety standards for high risk surgery
• Responding to “never events” – events so serious experts agree they should never happen
• Patient experience for children and their parents
• Radiation doses

While the safety of patients and staff has always been a top priority at Marshall, it’s taken on a critical significance since the start of the COVID-19 pandemic. “We’re constantly working to maintain a safe environment,” says Michelle Norris-Even, RN, the Executive Director of Quality and Education at Marshall. “Our safety culture starts at the top and involves everyone at Marshall, not just those who directly care for our patients.”

President and CEO of Marshall, Siri Nelson, has recently implemented several new safety initiatives across the entire organization involving communication and other training to keep safety issues at the forefront of staff and providers minds throughout their shifts. “Patient safety is something that every employee at Marshall can help with—from nurses providing direct patient care to behind the scenes staff working off site,” says Nelson.